Frequently Asked Questions
Everything you need to know about shopping at Annie's Hallmark
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental U.S. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for most items in their original, unopened packaging. Please note that personalized items and seasonal clearance goods are final sale.
Do you offer gift wrapping services?
Yes, we offer professional gift wrapping for a small additional fee. You can select your preferred wrapping style and include a personalized message during the checkout process.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Can I track my Hallmark Keepsake Ornament order?
Absolutely. Once your Keepsake Ornament ships, you will receive an automated email with a link to track your package directly through the carrier's website.
Do you ship internationally?
Currently, we only ship to addresses within the United States and U.S. territories. We are looking into expanding our shipping options to international customers in the future.